BestFix Watch Company & KineticRepair.com

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Legal Notice
• Credit Card Charges will post on your statement originating from Bestfix Watch Company (BfW Co.).
  
  Payment by Check: Checks should be made payable to "Bestfix Watch Company." Personal checks will require ten business days to clear prior to any estimates or repairs being performed.
  
  SHIP TO ADDRESS: For your security, we will ONLY ship your watch to the address YOU specify on your Shipping/Repair Authorization form (the form you completed/signed and sent in WITH your watch for the estimate). We do not monitor the "ship to exception" address in this shopping cart, and we do NOT send watches to this address unless it is the SAME address specified by you on the Shipping/Repair Authorization form.
  
  If you would like us to ship your watch to a different address than the one you specified on the Shipping/Repair Authorization form, then you may make this request by utilizing our "Ship To Change Order" (STCO) form. The cost to administratively change the ship to address for your watch is $20. If your watch has not yet shipped, you may purchase the STCO service. Download the STCO form which will be automatically emailed to you after you complete the STCO purchase, and fax or email-attach the signed and dated form back to us with the new address you want to specify.
  
  COD: Absolutley NO COD packages will be accepted. COD packages will be refused and are the sole responsibility of the sender. Any prepaid items sent COD will be refused, payments will be refunded less a 25% administrative order cancellation fee, and future service will be denied. Ignoring this policy and sending a COD package signifies your complete agreement with this policy. Any COD return shipping that is required will warrant a $30 fee, which will be the sole responsibility of the customer.
  
  Estimate fees, repair charges and watch parts are non-refundable. Watch bands are non-returnable and non-refundable.
  
  Claims for items lost or damaged in transit must be made within 30 days of shipping from BfW Co.
  
  APO Address Watches - We will NOT be held liable or repsonsible for loss of damage or customs seizure of ANY watch (repaired and/or returned unrepaired) which we ship to an APO address per the customer's request (i.e. outside of the USA). We will NOT pay a loss or damage claim on any watch sent to an APO address. Be 100% sure you are 100% clear on this BEFORE you send us your watch and request that it be mailed to you at an APO address.
  
  Repairs and/or parts are warranted (guaranteed) for 6 months, 1 - 2 years, or lifetime (certain power cell replacements) from the date of original repair (depending on the warranty period printed on your repair invoice).
  
  Lifetime battery replacement will cover the replacement of the battery when sent under terms by the original purchaser of the qualifying repair, and no additional service will be performed other than replacement of power cell. Purchaser will be responsible for all shipping costs (incoming and outgoing) under this warranty.
  
  The repair warranty extends only to BfW Co's re-attempts of the original repair. Repaired watches that have been opened and/or tampered with will void our warranty.
  
  The minimum estimate/diagnosis charge is either $25 (Kinetic), $30, $60 or $95, depending on the watch type and condition. If you accept and pay for the repair estimate, the estimate/diagnosis fee is applied to your repair cost. If you decide not to have us repair your watch, the estimate fee pays for the estimate and to ship the watch back to you, unrepaired. Refusal to pay estimate or repair charges will result in your watch being returned to you COD for return insured shipping charges, minimum of $30.
  
  Failure to accurately complete and submit the BfW Co. shipping form, complete with a working phone number and accurate email address, when mailing in your watch for an estimate or repair will result in a $10 administrative charge being assessed to either the estimate charge or the repair charges.
  
  Notice: All repair invoices not paid within 30 days of invoicing via email will be deemed "repair refused" and watch will be returned, unrepaired, with no refund of estimate fees and no future service allowed.



• Copyright
• All content appearing on this Web site is the property of:
  
  BestFix Watch Company, Inc.  704 Pennsylvania Dr. Denton, TX 76205Copyright © 2005-2010. All rights reserved.
  
  As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as
  
  (1) the document is used for informational purposes only, and
  
  (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005 BestFix Watch Company. All rights reserved.



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by BestFix Watch Company. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of BestFix Watch Company or any third party, except as expressly granted herein.



• Use Of Site
• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. BestFix Watch Company and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if BestFix Watch Company believes that customer conduct violates applicable law or is harmful to the interests of BestFix Watch Company and its subsidiaries. *We do not estimate or service Replica/Novelty/Fake watches, Russian watches, or watches from customers in Puerto Rico. Any watch sent to us for a prepaid estimate which violates this policy will be returned to the customer, insured for NO value. Estimate fees will not be refunded.



• Privacy Policy
• Use of personal information that you may submit to BestFix Watch Company through this Web site is governed by the BestFix Watch Company Privacy Policy.
  Our privacy policy is available at this LINK.



• Consumer Agreement
• LEGAL NOTICE - Terms and Conditions of Service Purchase:
  
  Estimate fees, repair charges and watch parts are non-refundable. All sales are final. Your singed shipping and repair authorization form, and your payment of the repair invoice you will receive AFTER we conduct your estimate, constitute a legally binding contract. Once you have paid the invoiced repair charges, we will repair your watch per this contract, and the repairs can not be canceled by you.
  
  We are not responsible for articles lost or damaged in transit to or from our facility. We will NOT be liable for loss or damage to watches shipped to Puerto Rico. APO Address Watches - We will NOT be held liable or repsonsible for loss of damage or customs seizure of ANY watch (repaired and/or returned unrepaired) which we ship to an APO address per the customer's request (i.e. outside of the USA). We will NOT pay a loss or damage claim on any watch sent to an APO address. Be 100% sure you are 100% clear on this BEFORE you send us your watch and request that it be mailed to you at an APO address.
  
  The insurance value you declare (on the repair authorization and shipping form) should be for a watch in working and repaired condition. When your watch is mailed back to you it will be insured for the amount YOU indicated on the repair/shipping authorization form. This means that, should the watch be lost or damaged in shipment (rare), the amount you may receive back will NOT exceed the amount YOU indicated as the value of the watch on the repair/shipping authorization form that YOU completed. If you fail to indicate an insurance value on your watch (sent for repair or dropped off for repair), our maximum liablity will be $100, and the watch will be insured for no more than $100 when mailed back to you. What does this mean? In the instance where you fail to declare a value on the repair/shipping authorization form, and the watch is lost or damaged in shipment (rare), then the maximum amount you may be compensated will be no more than $100, no matter the appraised or replacement value of the watch as declared by you AFTER such a loss or damage. Watches shipped to APO addresses will not be insured for value as insurance claims on these items may not be paid by USPS.
  
  Only one watch may be sent per box (shipment) to us.
  
  We are not liable for damages/defects to the watch that are present when the watch is received by us, and this will be documented.
  
  Watch gift boxes arriving with the watch will not be returned.
  
  Watch repair invoices not paid for within 30 days will be returned with no refund of ANY estimate fees paid.
  
  Failure to complete, agree to and sign the repair authorization and shipping form, and to submit this form with your watch for diagnosis and repair, will result in refusal of service, and an administrative fee of $30 will be assessed to cover the cost to return ship your watch to you. If you refuse to pay this fee, your watch will be returned to you COD for $30.
  
  Purchaser agrees to notify BestFix Watch Company in writing via email of any problem or concern with a repair that is in process or completed PRIOR to filing a complaint with a 3rd party, and to allow BestFix Watch Company two weeks to respond prior to filing a complaint with a 3rd party. Purchaser understands and agrees that if a complaint is filed with a 3rd party prior to or without giving BestFix Watch Company notice, the service contract will be void; repairs on the watch will cease; the watch will be returned unrepaired and in whatever state of disassembly the watch may be in at the time the complaint is filed; the repair warranty will be void; and no refund of any estimate or repair fees will be paid.
  
  *We do not estimate or service Replica/Novelty/Fake watches, Russian watches, or watches from customers in Puerto Rico. Any watch sent to us for a prepaid estimate which violates this policy will be returned to the customer, insured for NO value. Estimate fees will not be refunded.
  
  SEIKO KINETIC WATCHES sent in for a kinetic repair estimate will be diagnosed to require basic, intermediate or complete service. If a watch is sent in by a customer accompanied by any "pre-paid" level of service (i.e. basic service), and no estimate fee has been paid, the customer will be invoiced for our estimate fee ($25), and the watch may be diagnosed to require service in addition to the service level paid in advance by the customer. Should the purchaser refuse additional service fees, or refuse to pay the estimate fee, no repairs will be performed, and the watch will be returned together with a refund of the repair fees paid, less a $30 fee for return shipping and handling of the watch.



• Shipping & Delivery
• At this time, BestFix Watch Company ships merchandise only to locations within the continental United States and not to international locations. Nor does BestFix Watch Company ship to Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all watches mailed to or from Bestfix Watch Company is transferred to the shipping carrier. We are not responsible for articles lost or damaged in transit to or from our facility.
  
  SHIP TO ADDRESS: For your security, we will ONLY ship your watch to the address YOU specify on your Shipping/Repair Authorization form (the form you completed/signed and sent in WITH your watch for the estimate). We do not monitor the "ship to exception" address in this shopping cart, and we do NOT send watches to this address unless it is the SAME address specified by you on the Shipping/Repair Authorization form.
  If you would like us to ship your watch to a different address than the one you specified on the Shipping/Repair Authorization form, then you may make this request by utilizing our "Ship To Change Order" (STCO) form. The cost to administratively change the ship to address for your watch is $20. If your watch has not yet shipped, you may purchase the STCO service. Download the STCO form which will be automatically emailed to you after you complete the STCO purchase, and fax or email-attach the signed and dated form back to us with the new address you want to specify.
  
  The insurance value you declare (on the repair authorization and shipping form) should be for a watch in working and repaired condition. Replica watches sent for an estimate in violation of our policy are returned with no insurance value, as doing so constitutes insurance fraud. APO and Puerto Rico Addressed Watches - We will NOT be held liable or repsonsible for loss of damage or customs seizure of ANY watch (repaired and/or returned unrepaired) which we ship to an APO or Puerto Rican address per the customer's request (i.e. outside of the USA). We will NOT pay a loss or damage claim on any watch sent to an APO or Puerto Rican address. Be 100% sure you are 100% clear on this BEFORE you send us your watch and request that it be mailed to you at an APO address.
  
  DO NOT SEND A REPLICA WATCH FOR AN ESTIMATE OR REPAIR.
  
  Only one watch may be sent per box (shipment) to us.
  
  We are not liable for damages/defects to the watch that are present when the watch is received by us, and this will be documented.



• Sales Tax
• BestFix Watch Company charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate for orders originating from customers in the State of Texas.



• Warranties
• Any warranty time periods associated with your repair will be clearly stated on the invoice associated with your watch repair. Only replacement parts and repaired items are covered by warranty. The repair warranty extends only to BfW Co's re-attempts of the original repair.
  
  Warranty does NOT cover abuse, modification, shock or water damage of any type.
  
  To be eligible for the warranty service, you must include a completed and signed warranty request form (available on this website), and a copy of your original repair invoice (emailed to you at the time you paid for service) or payment receipt (generated from this shopping cart). You are responsible for inbound shipping charges associated with warranty work. Watches arriving without this completed form and a copy of the original repair invoice may have the warranty claim delayed or denied.
  
  For more information on specific warranty issues, please see the www.bestfixwatch.com/warranty page.



• Return Policy
• All sales are final.
  
  All sales are final. Estimate fees, repair charges and watch parts are non-refundable.
  
  Your singed shipping and repair authorization form, and your payment of the repair invoice you will receive AFTER we conduct your estimate, constitute a legally binding contract. Once you have paid the invoiced repair charges, we will repair your watch per this contract, and the repairs can not be canceled by you.
  
  Customer is responsible for shipping charges associated with any return for a warranty evaluation. Should we determine that the watch does not qualify for warranty service, and the customer refuses the repair charge, the return service/no service charge is $30.



• Store Hours
• The best times to call to speak with the watchmaker are: M to F from 8:00 a.m. to 5:00 p.m. (CST)
  
  Closed on Saturday and Sunday, but voice mail is available.



• Miscellaneous
• VOID WHERE PROHIBITED:
  Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. BestFix Watch Company and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
  
  GOVERNING LAW:
  In the event of litigation both parties agree that the Law of TX shall apply and both parties consent to the jurisdiction of the state courts of Denton, TX, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
  
  MISCELLANEOUS:
  The Terms and Conditions constitute the entire agreement between you and BestFix Watch Company with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and BestFix Watch Company with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by BestFix Watch Company. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.